Coronavirus and Covid 19 FAQs Last Updated 23 September 2020
Dart Harbour Coronavirus FAQS
Last Updated 23 September 20
In these uncertain times when the impact of the Coronavirus is affecting every aspect of life, we know that it is important to keep our customers informed so that they know how we are handling the current challenges.
Firstly, we want to let you know that we are taking every opportunity to ensure that our staff, customers, suppliers and all those who use and enjoy the river are staying safe.
At the moment, no one knows how long the Government restrictions and precautions will be in place or how quickly they will be eased. There may well be more changes as the situation develops and we are continuously monitoring announcements from the Government to make sure we are both complying with, and supporting, the spirit of the requirements.
We are regularly in touch with the Resilience Forum, other ports and the British Ports Authority. This means we should be able to provide advice based on best practice and continue to update it as we receive more information.
The way we operate has needed to alter in various ways to meet the requirements of the Government and minimise risk. The steps taken include new shift patterns, which ensure the continued ability to raise matters with staff and carry out our safety related duties.
Be assured, we will only introduce changes which we believe are necessary and really hope that we can continue to offer a good service as restrictions change.
You will see below a series of Frequently Asked Questions with answers covering the points which have been raised with us so far. We hope you find these useful. We will be keeping them updated so please keep an eye out for our newsletter and on our website.
If there are questions not covered here or you would like to seek further clarification or information do get in touch. In order to help protect staff we have restricted entry to our premises so we would ask you to use the telephone or email us at [email protected]
Meanwhile we hope you and your families are keeping safe.
Frequently asked Questions
Can I stay onboard my boat overnight?
From 04 July 20
From Saturday 04 July 2020, owners and crews will be able to remain onboard vessels overnight in Dart Harbour in line with Government guidance announced on 23 June 20.
This guidance removes previous restrictions preventing overnight stays away from home. Visitor berthing facilities will be fully open, but care will need to be taken to ensure that social distancing is maintained when vessels and tenders are berthed. This means that masters will need to give consideration to distancing before deciding to raft alongside another vessel.
Can I visit the Harbour Office?
From 28 September 20
From Monday 28th September, customers visiting the Harbour Office should make an appointment in advance. We are also installing sneeze barriers in the reception area and between workspaces. All visitors to the office must wear face coverings and sanitise their hands at the bottom of the stairs, when visiting the office for their appointments.
Office staff will also be working from home when they can and all staff will ensure social distancing while dealing with our customers, both afloat and in the office.
Berth holders who have their mail or parcels delivered to the Harbour Office can continue to collect them in the same way as during the lockdown and should continue to wear a face covering and be aware of social distancing with staff.
If you wish to make an appointment to visit the Harbour Office, please call us on 01803 832337 during our normal opening hours. Monday to Thursday 0900 – 1700hrs and Fridays 0900 – 1600 hrs. The office is now closed at weekends.
Can I anchor in the River?
From 04 July 20
From Saturday 4 July vessels may anchor in the river and stay overnight. The usual guidelines for anchoring will apply. (LINK TO ANCHORING PAGE)
Can I use Dart Harbour visitor facilities? Updated 05 August 20?
From 04 July 20
Visitor berthing facilities will be fully open but care will need to taken to ensure that social distancing is maintained when vessels and tenders are berthed. This means that masters will need to give consideration to distancing before deciding to raft alongside another vessel. Visitor berths will be allocated on a first come first served basis and advance bookings are not available. Please call on VHF Ch 11 (DartNav) to speak to a River Officer.
Please note that Dart Harbour relies quite heavily on other organisations for bathrooms and wash facilities and many of these remain closed. https://www.dartharbour.org/harbour-information/port-facilities/showers/?v=annual-berth-holders
We have positioned signs on landing pontoons and facilities that ask those using them to give priority to people coming off the water. Please do not go onto a pontoon unless the vessel you are intending to board is alongside and you are able to board immediately. Pontoons may be closed again if problem areas are identified as being too busy for social distancing.
The layout of our facilities will, in some cases, necessitate the wearing of face coverings particularly during busy periods. Please have consideration for others, and carry and use face coverings where appropriate.
Please see berth location and limitations (size/draft) at the link below.
How do I book a Yacht Taxi? Updated 05 August 20
DUE TO COVID-19 please call the office (01803 832337) for latest operating times and procedure. This is now a service that should be booked at least 24 hours in advance where possible. Visitors wishing to go ashore on their first arrival and those who wish to alter their bookings on return to their mooring can contact the yacht taxi directly on VHF CH69. To alter bookings beyond the current day please call the office. Please note that the success of the service depends on those who are able to make bookings doing so in advance.
As the yacht taxi is getting busier and at times operating beyond capacity, we will be prioritizing journeys for those who have booked and newly arrived visitors (who are not yet aware of the booking requirement). Late taxi requests, by those not booking ahead, will not be possible as the river becomes busier – so, to avoid disappointment, please plan ahead and book your taxi trip 24 hours in advance.
Face Coverings must be worn by passengers.
Please use concession tickets wherever possible – these are available to purchase by phoning the Harbour Office during normal opening times.
For operating times please see information here
Are Showers Available in Dartmouth for visiting boats?
06 July 20
Dart Harbour do not own or operate any showers in Dartmouth and we liaise with other organisations who normally have showers available for visiting boats. These showers are still not available for use because of difficulties associated with social distancing. We will update this page, when we are informed that showers are available again.
What do I need to do if I am planning to arrive in Dartmouth from overseas?
01 July 20
International Arrivals will need to contact us in advance and ensure they meet the Government requirements, information can be found at www.gov.uk/uk-border-control/at-border-control these requirements may change at short notice.
What level of service is Dart Harbour able to provide?
01 Jul 20
As customer demand increases and staff return from furlough, the period of operational staff coverage will increase:
- From Saturday 4 July operational staff will be available on Ch 11 from 0730 until 2100 daily and this is likely to be extended to 2300 as the river gets busier, depending on demand and staff availability. Please check our website for changes in staff hours.
- In order to prevent queues forming at our facilities, the water taxi will continue to operate an advance booking service (24 hours notice booking through the office on 01803 832337 Office hours 0900-1700 Mon-Fri and 1000-1600 Sat/Sun). For visitors who have not booked in advance during office hours please use VHF channel 69 but note that the capacity of the service is reduced and to guarantee travel, a booking should be made. Face coverings must be worn on the yacht taxi.
Please be considerate and allow staff and other river users space to operate. We appreciate your continued support in maintaining safe and efficient port operations whilst being able enjoy the benefits of getting afloat.
01 July 20
Many vessels on the river will not have been used for a considerable time. In order to minimise the need for our emergency services to be mobilised, potentially placing them and you at risk, the following conditions should apply:
- The latest weather forecast should be obtained and vessels are to be checked and inspected thoroughly before leaving the berth. This should include ensuring that all boat systems and engines are operating correctly and all equipment is in date and operating as it should.
- Lifejackets or buoyancy aids should be worn by all onboard for your own safety.
Boat skippers are urged to exercise good seamanship, courtesy, patience and common sense as they begin to move around the river.
- The skipper and crew of all vessels are required to follow government guidance in relation to COVID-19 to protect themselves and others they may come into contact with.
- Social distancing should be maintained on harbour facilities and yacht taxi and face coverings should be worn onboard the yacht taxi and as a mitigation if social distance cannot be maintained.
Who is allowed onboard my vessel?
From 13 June 20
Only members of the same isolated groups or members of a ‘support bubble’ should be on the same small boat. If the boat is large enough to allow social distancing, then others may be allowed, subject to government guidelines and social distancing being maintained. New guidelines from the Government, give details of support bubbles https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do
Can I bring a boat into Dart Harbour?
18 August 20
Following on from the DfT Restart & Recovery working group, the DfT have shared the latest information and guidance for passengers and arrivals into the UK regarding the self-isolation requirements at the border.
Concerns have been raised by members regarding recreational craft arrivals into their ports and Harbours from France, the Netherlands and other recently added countries that have been added to the Governments Isolation and Quarantine list
This page https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors contains all the latest information and has links to other pages on gov.uk with relevant info.
It is important to remember that though quarantine regulations are in place the UK’s borders remain open to arrivals from the listed countries.
From 04 July 20
Recreational vessels may visit Dart Harbour and stay overnight from 04 July. Berths will be allocated on a first come first served basis and masters should contact operational staff on arrival using VHF Ch 11 (DartNav). Social distancing guidelines set out by the Government should continue to be followed by all on board visiting vessels.
International Arrivals will need to contact us in advance and ensure they meet the Government requirements, information can be found at www.gov.uk/uk-border-control/at-border-control these requirements may change at short notice. Vessels arriving from outside the UK may require the need to submit health declarations, self-isolate on the vessel and comply with necessary social distancing measures after arrival. When you arrive in the UK, you should self isolate for the first 14 days. This is because it can take up to 14 days for coronavirus symptoms to appear. If you decide to self isolate at home you should head straight there and avoid use of public transport.
Before you travel, you should provide your journey, contact details and the address where you will self-isolate. You will be able to complete the public health passenger locator form 48 hours before you arrive. You must present these details on your arrival in England.
Commercial vessels registered and operating between UK ports are able to visit but are requested to inform Dart Harbour in advance of their movements .
Can I launch a leisure vessel on the Dart?
From 04 July 20
Leisure vessels can be launched and are subject to all visitor restrictions. Overnight stays are now allowed on vessels in the Dart.View more news